Topics Covered in Course

• Identify features, settings, installation, and configuration of Microsoft Windows editions.
• Identify Microsoft Windows Control Panel utilities.
• Recognize common OS types and where they are used.

• Perform OS installations and upgrades in a Windows OS environment.
• Identify and use the Microsoft command-line tool with common commands.
• Configure Microsoft Windows networking features on a client/desktop.
• Identify common features and tools of the macOS/desktop OS and Linux client/desktop OS.
• Identify wireless security protocols and authentication methods.
• Use the appropriate tools and methods to detect, remove, and prevent malware.
• Describe common social-engineering attacks, threats, and vulnerabilities.
• Configure a workstation with best practices for security.
• Demonstrate common methods for securing mobile devices.
• Use common data destruction and disposal methods.
• Identify relevant security settings in web browsers.
• Identify common personal computer (PC) security issues and Windows OS problems.
• Use best practice procedures for malware removal.
• Identify and troubleshoot common mobile OS,application issues, and mobile OS and application security issues.
• Identify and use basic scripting.
• Use common remote access technologies.
• Explain best practices associated with documentation and support systems information management.
• Implement Windows backup and recovery methods.
• Summarize environmental impacts, local environmental controls, and common safety procedures.
• Recall the importance of prohibited content/activity and privacy, licensing, and policy concepts with software.
• Use proper communication techniques and professionalism.