ServiceNow

The ServiceNow CSA certification is ideal for those looking to build a career in ServiceNow system administration. If you work with or manage IT service management platforms and want to master ServiceNow’s core features like task management, reporting, and platform security, this certification is perfect for you. It’s also a great starting point for those aiming to pursue more advanced ServiceNow certifications in development or architecture.

Earning the CSA certification validates your ability to manage ServiceNow platforms, which can boost your career prospects. Certified professionals are often considered for roles such as ServiceNow administrators, platform developers, or process improvement specialists. It also opens doors to higher-paying jobs, as ServiceNow professionals are in high demand. This certification enhances your credibility in the IT service management field, making you more competitive in the job market.

The passing score for the ServiceNow CSA exam is typically around 70%. However, the exact passing score may vary slightly based on the difficulty of the questions in a given exam session.

Before taking the CSA exam, you should be familiar with the basic functions of the ServiceNow platform, such as navigation, reporting, and user interfaces. Understanding key features like incident management, service catalog, and workflow automation is also important. Having a basic understanding of database concepts, ITIL, and system security will further support your preparation.

Key topics include:

• User interface and navigation
• Security and user administration
• Service catalog and request management
• Incident and problem management
• Change and release management
• Workflow and business rules
• Reporting and performance analytics

Most candidates spend between 20-40 hours preparing for the CSA exam, depending on their experience with ServiceNow. If you are new to the platform, you may need around 4-6 weeks of preparation. Training courses, hands-on practice, and reviewing documentation from ServiceNow’s Learning Path are crucial to passing the exam.

The ServiceNow CSA certification is valid for three years. After that period, you will need to recertify by taking the latest version of the exam or completing additional courses and certifications.

Your ServiceNow CSA exam voucher, retake costs, and exam prep software, are included in the cost of your tuition. CIAT provides unlimited attempts at passing the ServiceNow CSA certification to ensure you start your exam calm and confident, without worrying about what will happen if you don’t pass.

You save hundreds of dollars in out-of-pocket expenses over a DIY studying approach.

The ServiceNow Performance Analytics Micro-Certification is right for you if you work in roles involving reporting, data analysis, or IT service management and are looking to enhance your ability to track, visualize, and optimize key performance indicators (KPIs) using the Performance Analytics module in ServiceNow. It’s ideal for ServiceNow administrators, analysts, or developers who want to implement robust performance tracking solutions on the platform.

This micro-certification enhances your ability to provide actionable insights using ServiceNow’s Performance Analytics tools, making you a valuable asset for organizations that rely on data-driven decision-making. Certified professionals can leverage this expertise to advance into roles such as Performance Analyst, IT Service Manager, or Reporting Specialist. Additionally, it boosts your qualifications for projects requiring real-time performance monitoring and data analytics within the ServiceNow ecosystem.

The exact passing score for the Performance Analytics Micro-Certification exam isn’t publicly disclosed, but it typically requires candidates to score around 70% or higher to pass.

Before taking this exam, you should be familiar with the basics of the ServiceNow platform, including navigation and reporting. Understanding Performance Analytics concepts such as KPI definition, dashboards, scorecards, and data collection is crucial. You should also have experience in configuring and interpreting analytics reports, as well as using breakdowns and filters in Performance Analytics.

The exam covers several key areas, including:

• Data Collection and KPI Setup
• Configuring Dashboards and Scorecards
• Using Breakdowns and Time Series
• Real-time Reporting and Visualization
• Creating Performance Targets and Alerts
• Interpreting Performance Analytics Results
• Advanced Analytics Techniques (filters, drill-downs)

Most candidates spend 10-20 hours preparing for the Performance Analytics Micro-Certification exam, depending on their familiarity with the platform and Performance Analytics tools. Those with prior hands-on experience in using Performance Analytics may need less time, while beginners might need more practice and training.

The micro-certification does not have a strict expiration date, but you may need to stay up-to-date with the latest platform releases and analytics capabilities. It’s a good idea to refresh your knowledge when new versions of the ServiceNow platform are released to ensure you’re familiar with any updated features in Performance Analytics.

Your ServiceNow Performance Analytics Micro-Certification exam voucher, retake costs, and exam prep software, are included in the cost of your tuition. CIAT provides unlimited attempts at passing the ServiceNow Performance Analytics Micro-Certification to ensure you start your exam calm and confident, without worrying about what will happen if you don’t pass.

You save hundreds of dollars in out-of-pocket expenses over a DIY studying approach.

The ServiceNow CAD certification is ideal if you’re interested in developing custom applications on the ServiceNow platform. It’s perfect for developers who want to enhance their skills in creating applications that automate processes, integrate external systems, and improve user experiences. If you’re already familiar with ServiceNow administration and want to advance your career by building applications, this certification is a great fit.

Earning the CAD certification significantly enhances your marketability in roles such as ServiceNow Developer, Application Engineer, or Platform Architect. With the increasing demand for customized solutions on the ServiceNow platform, certified application developers are highly sought after. This certification can lead to higher-paying positions and more career advancement opportunities within the field of IT service management and platform development.

The passing score for the CAD exam is approximately 70%. However, the exact passing score may vary slightly based on the difficulty of the exam session.

Before taking the CAD exam, you should be familiar with JavaScript, web technologies (HTML, CSS, AngularJS), and database concepts. Experience with ServiceNow’s development environment, including Flow Designer, REST API integrations, and application deployment, is essential. It’s also highly recommended to have hands-on experience with the ServiceNow platform in creating and configuring applications.

The ServiceNow Certified Application Developer exam covers a wide range of topics, including:

• Application User Interface
• Application Data Model
• Application Security and Access Control
• Business Logic and Automation (including workflows and Flow Designer)
• User Experience (UI Policies, UI Actions, Client Scripts)
• Integration with REST APIs and Web Services
• Testing and Debugging
• Application Development Lifecycle and Deployment

Most candidates spend about 40-60 hours studying for the CAD exam. If you’re new to application development on ServiceNow, you might need 6-8 weeks to prepare, especially if you’re balancing study time with a full-time job. Those with prior experience in application development or administration on ServiceNow may require less time.

The CAD certification is valid for three years. After that, you will need to recertify by taking the latest version of the exam or completing additional certifications and courses through ServiceNow’s Learning Program.

Your ServiceNow CAD exam voucher, retake costs, and exam prep software, are included in the cost of your tuition. CIAT provides unlimited attempts at passing the ServiceNow CAD certification to ensure you start your exam calm and confident, without worrying about what will happen if you don’t pass.

You save hundreds of dollars in out-of-pocket expenses over a DIY studying approach.