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Enrollment Deadline - April 12th, 2025

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SN201 — ServiceNow Administration

Certificate in Workflow Deployment

Course ID: SN201
Course Credits: 4

Certificate in Workflow Deployment Program Availability:

California Institution
New Mexico Institution

About SN201 — ServiceNow Administration

This course offers an in-depth understanding of the powerful controls available in the base instance, reinforced through comprehensive modules and hands-on labs. These step-by-step labs are designed to help students apply the concepts effectively.

Students will explore the fundamentals of the ServiceNow application, including its definition, application components, and the significance of application scopes and data types. The course delves into the crucial role of reporting, introducing you to development and debugging tools. Students will also analyze ServiceNow's capability to integrate with various third-party applications and data sources.

Additionally, the course covers how to utilize ServiceNow's reporting features to create and distribute reports, providing insights into the current state of instance data, such as the number of open incidents by priority. Students will learn about tools for maintaining data hygiene and the importance of system maintenance to enhance the user experience.

Prerequisites

Completion of SN200: Introduction to ServiceNow

California Institution

401 Mile of Cars Way #100, National City, CA 91950

New Mexico Institution

1717 Louisiana Blvd., NE., Suite 208 Albuquerque, NM, 87110

Phone

(877) 559-3621

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Information

California Institution

New Mexico Institution

California Institute of Applied Technology has shared ownership and management of two distinct institutions. California Institute of Applied Technology located in California, and California Institute of Applied Technology located in New Mexico.

GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at https://www.benefits.va.gov/gibill. CIAT is approved to offer VA benefits. *Financial aid is available for those who qualify. *Students are encouraged to take certification exams while actively enrolled in their Certificate or Degree program. Unlimited certification exam attempts expire 180 days after graduation. Select exams are not eligible for unlimited retakes - see certification exam policy for details. Certifications or courses may change to address industry trends or improve quality