Topics Covered in Course

• Explain the fundamental characteristics of organizing, including division of labor, chain of command, span of management, and centralization versus decentralization
• Describe functional, divisional, matrix, team, and virtual network approaches to structure
• Compare task forces, teams, project managers, and relational coordination in terms of how they can provide coordination across departments and hierarchical levels

• Identify how structure is influenced by an organization’s strategic goals and its workflow technology
• Explain the strategic role of human resource management
• Describe how federal legislation and societal trends influence human resource management
• Explain what the changing social contract between organizations and employees means for workers and human resource managers
• Describe tools and techniques managers use to determine their future staffing needs and to recruit and select the right employees
• Describe how organizations develop an effective workforce through training and performance management
• Explain how organizations maintain a workforce through the administration of rewards, benefits, and terminations
• Describe some of the diversity challenges that managers face in the United States and globally
• Discuss the importance of job satisfaction and trust for effective employee performance
• Describe two of the Big Five personality traits and explain how each trait might influence a manager’s behaviors toward direct reports
• Identify how positive and negative emotions affect behavior
• Describe the value of the four components of emotional intelligence for managers
• Outline a step-by-step system for managing yourself and your time
• Describe two ways organizations can enhance employee resilience to manage stress and improve health, satisfaction, and productivity
• Define leadership and the differences between formal and informal leaders
• Explain the differences between management and leadership and why organizations need both types of skills
• Describe the leadership trends emerging in today’s organizations, including Level 5 leadership, servant leadership, authentic leadership, and interactive leadership
• Compare and contrast the personal traits associated with great leaders and those associated with ineffective leaders
• Explain the categories of task-oriented behavior and people-oriented behavior and how they are related to leader effectiveness in different situations and settings
• Describe transformational leadership and when it should be used
• Explain how different types of followership are related to effective leadership
• Identify sources of leader power and the tactics that leaders use to influence others
• Describe how motivation is related to individual needs
• Explain the difference between intrinsic and extrinsic rewards
• Describe content theories of motivation
• Describe process theories of motivation
• Explain how the reinforcement perspective can be used to motivate employees
• Discuss how job design influences motivation
• Explain how empowerment and engagement approaches can be used to heighten employee motivation
• Describe the types of teams and the five contributions that teams make in organizations
• Describe the practices of effective virtual teams and how these practices are implemented
• Summarize the personal dilemmas and common dysfunctions that may arise when working in teams
• Outline the factors managers should consider that will influence work team effectiveness
• Identify ways in which team size, diversity of membership, and team roles affect team performance
• Explain the processes of team cohesiveness, team norms, and the general stages of team development
• Explain the causes and types of conflict within and among teams and recommend ways to reduce conflict