Applied Technology College in San Diego

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Enrollment Deadline - March 8th, 2025

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PJM103 — IT Service Management

AAS in Project Management

Course ID: PJM103
Course Credits: 4

About PJM103 — IT Service Management

In this course, students will be introduced to the Information Technology Infrastructure Library (ITIL) foundation which is designed to provide students with a comprehensive understanding of IT service management in the digital era. With IT being integral to businesses today, ITIL 4 reflects the rapidly changing and complex environment we live in, incorporating new ways of working and emerging practices. This certification is suitable for entry-level IT professionals seeking a basic understanding of ITIL or aiming to progress within the ITIL 4 certification scheme.

Through the ITIL 4 Foundation course, students will gain knowledge of key elements, concepts, and terminology used in ITIL 4. They will explore the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL Practices, and the new Service Value Chain, which form the core of ITIL 4. The course aims to enable students to understand the common language of IT service management, the importance of value streams in enhancing speed and efficiency, and the significance of considering both external and internal perspectives and stakeholders for holistic value co-creation and service delivery.

Moreover, students will learn how modern IT and digital service organizations can operate more efficiently and effectively. They will acquire the skills to adopt and adapt processes and practices aligned with organizational goals and objectives, manage the pressure to deliver IT-enabled products and services with increased speed to value and speed to market, and navigate the challenges of balancing legacy systems in a volatile, uncertain, complex, and ambiguous (VUCA) landscape.

At completion, students will develop a deep understanding of the fundamental components of ITIL 4, empowering them to apply this knowledge to enhance IT service management practices and contribute to digital transformation initiatives and attempt the ITIL Foundation certification exam.

Prerequisites

A Windows-based PC that meets the requirements outlined on the following web page:

https://www.ciat.edu/student-resources/system-requirements/

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401 Mile of Cars Way #100, National City, CA 91950

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(877) 559-3621

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GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at https://www.benefits.va.gov/gibill. CIAT is approved to offer VA benefits. *Financial aid is available for those who qualify. *Students are encouraged to take certification exams while actively enrolled in their Certificate or Degree program. Unlimited certification exam attempts expire 180 days after graduation. Select exams are not eligible for unlimited retakes - see certification exam policy for details. Certifications or courses may change to address industry trends or improve quality